The process library

27 everyday B2B processes, already assessed.

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27 of 27 processes

Sales Keep human

Researching sales accounts

Can AI replace sales account research? Short answer: not completely. Use deterministic automation, bounded AI assistance and human review together.

4 steps · 40 h/month typical
Sales AI + human

Following up on quotes

Reminders on rails, AI drafts, and real conversations for the ones that matter.

4 steps · 18 h/month typical
Sales AI + human

Qualifying inbound leads

Enrich and score automatically; let a person judge fit and timing.

6 steps · 12 h/month typical
Sales AI + human

Preparing a first proposal

AI drafts from past proposals; pricing and promises stay with the owner.

6 steps · 20 h/month typical
Sales AI + human

Updating the CRM after sales calls

Turn call notes into suggested updates; a person approves before anything changes.

4 steps · 10 h/month typical
Sales Keep human

Negotiating a renewal

Prepare the numbers automatically. Keep the conversation human.

5 steps · 8 h/month typical
Operations Automation first

Chasing missing documents

Let systems track the gaps. Let AI handle the messy replies.

4 steps · 14 h/month typical
Operations Automation first

Processing purchase orders

Extract, match, and post. Only exceptions reach a person.

6 steps · 26 h/month typical
Operations Keep human

Approving supplier changes

Automate the paperwork; keep approval a deliberate human step.

6 steps · 6 h/month typical
Operations Automation first

Scheduling field visits

Rules can plan 90% of it. People handle the constraints rules don’t know.

6 steps · 16 h/month typical
Customer success AI + human

Onboarding a new client

Consistent handovers without losing the personal welcome.

4 steps · 22 h/month typical
Customer success AI + human

Preparing a quarterly business review

AI compiles usage and history; the CSM owns the story.

5 steps · 10 h/month typical
Customer success Keep human

Handling a churn signal

Detect it automatically. Respond to it personally.

5 steps · 6 h/month typical
Finance Automation first

Reconciling monthly invoices

Match, flag, and route. Only the exceptions reach a person.

5 steps · 24 h/month typical
Finance AI + human

Processing supplier invoices

Extract and match automatically; mismatches and payment approval stay with a person.

4 steps · 16 h/month typical
Finance AI + human

Chasing overdue payments

A tone-aware cadence with a person stepping in before it gets tense.

5 steps · 12 h/month typical
Finance AI candidate

Approving expense claims

Read receipts with AI; auto-approve the routine; escalate the odd ones.

5 steps · 9 h/month typical
Finance Automation first

Closing the month

Automate the checklist; judgement calls stay with the controller.

6 steps · 30 h/month typical
HR AI + human

Screening job applications

AI summarises. People decide, and stay accountable for it.

6 steps · 15 h/month typical
HR Automation first

Onboarding a new hire

Accounts, forms, and reminders on autopilot. The welcome is human.

6 steps · 8 h/month typical
HR AI candidate

Answering policy questions

AI answers from your own handbook. Sensitive cases route to HR.

6 steps · 10 h/month typical
Support AI candidate

Answering recurring questions

AI drafts from your docs; your team handles the edge cases.

6 steps · 40 h/month typical
Support AI candidate

Triaging incoming tickets

Classify and route automatically; a person owns priority calls.

4 steps · 20 h/month typical
Support Keep human

Handling a formal complaint

Gather context automatically. The response is a person’s job.

5 steps · 6 h/month typical
Marketing AI candidate

Repurposing content

AI drafts variants from one source piece; a marketer edits and approves.

5 steps · 12 h/month typical
Marketing Automation first

Reporting on campaigns

Pull the numbers automatically; write the insight with AI help.

6 steps · 10 h/month typical
Marketing Automation first

Managing event follow-up

Sync contacts and send sequences; personal notes for the warm ones.

6 steps · 8 h/month typical
AI candidate: AI can do the core of the work within a clear task.
AI + human: AI prepares, a person reviews and decides.
Automation first: Rules and integrations do it. No AI needed.
Keep human: Judgement and relationships stay with people.
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